Shipping & returns
WHERE DO YOU DELIVER?
All over the place!
If you've got questions, please write us email@example.com.
HOW LONG DO I HAVE TO WAIT FOR MY ORDER?
Typical we send the Order during 3 (three) business days. If any goods were not available at the time of ordering, delivery may be up to 14 working days.
Please note that delivery time refers only to working days, excluding weekends, national and state holidays, force majeure.
We carry out delivery by local or international post services depending on the delivery address, at our discretion. Usually we deliver the following:
- Kiev: Special delivery or Nova Poshta
- Ukraine: Nova Poshta
- Moscow: Special delivery
- Russia: CDEK
- Worldwide delivery: DHL or UPS
Also, you can pick up your ORDER at our shops in Kiev, Moscow, Odessa.
TAXES AND DUTIES
You don't have to pay additional taxes of delivery in Ukraine and Russia. However, in case of delivery outside Ukraine and Russia, all taxes and duties of the order is the Buyer's responsibility.
All orders are DDU (Delivered Duty Unpaid). This means that your order may be subject to taxes/duties that are levied by the local customs office. All prices online are quoted free of any additional charges. We can not include this amount beforehand, because they are paid by the country goods delivery.
For free - any orders in Ukraine
For free - orders over €350 ($385) in any country
Standard shipping cost - €35 ($40)
DHL, UPS and others delivery is carried door-to-door. A Goods Receipt is confirmation that the goods ordered have been received by the requestor. Also, the goods shall be deemed delivered to the Buyer if the Buyer has allowed representatives of the above mentioned delivery services to leave the parcel at the door without the Buyer's presence. The risk of not receiving package in this case is the responsibility of the Buyer.
For a comfortable return with minimal shipping costs, please follow the instructions of our manager
You can return the product within 14 calendar days of delivery. Аnd therefore please write us to: firstname.lastname@example.org and specify:
- return causes
- product photos, if it is damaged or defective
Please note that such product categories are not refundable, no matter what the product name itself is online:
We will pay you back the full price of the product reduced by associated costs once we have ensured that the product's appearance, properties and factory labels have been preserved.
The delivery costs paid during placement the order are non-refundable in case of return of product.
WHO PAYS THE SHIPPING FEE FOR RETURN/EXCHANGE?
The goods return is made at the Buyer’s expense. This means that the Buyer should pay for the delivery when sending the goods back to us. We will deduct the shipping cost from the refund amoun in cause the delivery cost is not paid.
When returning orders that have been shipped outside of Ukraine and Russia, in addition to the shipping cost, we will add the amount of all customs duties and charges, including import VAT and brokerage services, which are paid by us in the Seller's country. These costs are deducted from the refund amount for the purchased goods.
Please note, in case of refusal to receive the ordered goods, including due to the failure to pay duties in the Buyer's country, we will also deduct shipping and all other incidental two way costs, as stated above from the refund for the purchased goods.
WHEN CAN I GET MY MONEY BACK FOR THE RETURNED GOODS?
You will receive a refund within 3-14 days of returning the goods to our warehouse. The exact terms depend on your bank and the way you paid for the order.
I WANT TO CANCEL AN ORDER. CAN I DO THAT?
You can cancel your order at any time by writing to us at email@example.com. If we have not sent you an order at the time your request, we will refund your full amount. In case the order has already been shipped, all refund rules specified in the RETURN section apply.