Shipping & returns

Where do you deliver?

All around the world. If you have any concerns please reach out to 

customercare@ttswtrs.com 

How long it takes to receive my order?

Depending on the destination but not more than 14 days.

Standard delivery is provided by the services, with a delivery period up to 2 weeks, by courier to the door or to the Post Office

– Delivery time includes only business days, excluding weekends, national,  state holidays and force majeure circumstances

Taxes and duties

In most of the cases there shouldn’t be any additional taxes on shipment. Customers are responsible for all applicable import duties and fees if any

– All orders are shipped on a DDU (Delivery Duty Unpaid) bases, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are displayed exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to.

Shipping fees


Free – Any orders to Russia

Free – Any orders to Ukraine

Free – Orders above 200 EURO to any country 


Standard - 35 EURO

 

Returns and refunds

You have 14 calendar days from the date of delivery of the product for its return. Please reach out to us via

returns@ttswtrs.com and state:
• Reasons of return
• Pictures of product if it’s damaged or faulty

Cannot be returned: underwear (briefs, bras, bodysuits), socks, stockings, discounted.


Once we receive the products, we check the original condition of the product and refund the corresponding amount of the order if there weren’t any quality issues. If additional shipping costs incurred we exclude them from the return amount

 

When will I receive my refund?

You’ll receive the amount within approximately 10–14 days, depending on your bank, via the same payment method that you used for your purchase.