Terms of service

TERMS AND CONDITIONS

KEY TERMS&CONCEPTS

Website Visitor - a person who came to the website ttswtrs.com without to place an order.

User - an individual visitor of the Website who accepts the terms and conditions of the User Agreement and wishes to place Orders online ttswtrs.com.

Buyer - User who placed an Order on ttswtrs.com in order to purchase goods for personal needs.

Seller - Osmekhina Anna Valerievna (INN 3013403842) a private entrepreneur, under the current legislation of Ukraine.The Seller is not a VAT payer in Ukraine. Sale of goods is carried out from the Seller's warehouses.

Site - ttswtrs.com

Goods - clothes, accessories and other goods to sell on the Seller's Website.

Order - a correctly executed request of the Buyer for purchase and delivery of Goods chosen on the Seller's Website to the address specified by the Buyer.

  1. SUBJECT OF AGREEMENT

1.1 A seller sells online at ttswtrs.com.

1.2 By ordering Goods through the Website, the User agrees to the terms and conditions of sale of Goods set out below (hereinafter - the Terms and Conditions of Sale of Goods). In case of disagreement the User shall immediately stop using the Service and leave the website ttswtrs.com.

1.3. These terms for sale of goods, as well as information about the Goods presented on the Website, are a public offer in accordance with Art. 633 of the Civil Code of Ukraine.

1.4. These terms and conditions can be changed by the Seller unilaterally without notification of the User/Buyer. The new version of the Terms comes into force from the moment of its publication on the Website, unless otherwise provided.

1.5. The Agreement enters into force from the moment the Seller sends the electronic confirmation of Order acceptance to the Buyer when the Buyer places an Order on the website ttswtrs.com.

The Agreement for purchase and sale of Goods shall be deemed concluded from the moment the Seller issues a settlement document to the Buyer confirming payment for Goods or crediting of funds to the Seller's bank account.

By informing the Seller e-mail and telephone number, the Website Visitor/User/ Buyer gives his/her consent to the use of the said means of communication by the Seller, as well as by third parties engaged by the Seller for the purposes of fulfillment of obligations to the Website Visitors/User/ Buyer, for the purposes of advertising and information mailing, containing information on discounts, forthcoming and current promotions and other Seller's activities, for the purpose of delivery of goods, as well as other information directly related to fulfillment of obligations.

  1. GOODS AND ORDER

2.1 The Seller makes it possible to supply the Goods presented on the Website. The photographs accompanying the Product are simple illustrations of the Product and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not claim to be exhaustive and may contain misprints. For specification of the information on the Goods the Buyer should address by e-mail having written the letter on customercare@ttswtrs.com.

2.2 In case of absence of the Goods ordered by the Buyer at the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Order of the Buyer, having notified the Buyer about it by sending the corresponding electronic message to the address specified by the Buyer.

2.3. The Buyer is fully responsible for the provision of incorrect information, resulting in the Seller's inability to properly perform its obligations to the Buyer.

2.4. After making an Order online at ttswtrs.com, the Buyer is provided with information about the expected delivery date by sending an e-mail to the e-mail address specified by the Buyer. The manager, who serves this Order, clarifies details of the Order, agrees on the delivery date, which depends on the availability of the ordered Goods at the Seller's warehouse and the time required for processing and delivery of the Order.

2.5 The expected delivery date is notified to the Buyer by the manager serving the Order by e-mail or by means of a control call to the Buyer.

The date of delivery of the Goods may be changed unilaterally by the Seller if there are objective reasons, in the opinion of the Seller.

  1. ORDER DELIVERY

3.1 The Goods shall be delivered by postal operator in the form of a postal delivery with payment on the payment page of the Website or electronic invoice for the Goods by bank card or bank transfer. Methods of delivery: Special delivery in Kiev or Nova Poshta in Ukraine. Delivery outside of Ukraine is carried out by DHL or UPS courier services or others at the discretion of the Seller. Specific terms of delivery may be agreed between the Buyer and the manager when confirming the Order.

3.2 The territory goods delivery is online and does not limit the territory of Ukraine.

3.3 Delays in delivery are possible due to unforeseen circumstances, which occurred through no fault of the Seller.

3.4 Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the Recipient (hereinafter referred to as the Buyer and the third party as the "Recipient"). If it is impossible to receive the Order paid by cash payment by the above mentioned persons, the Order may be handed over to the person who can provide information about the Order (number of the shipment and/or Name of recipient), as well as pay the full price of the Order to the person who delivers the Order.

3.5 The risk of accidental death or damage to the Goods shall pass to the Buyer from the moment the Order is handed over to him/her and the Recipient of the Order signs the documents confirming the delivery of the Order.

3.6 The cost of delivery of each Order is paid by the Buyer, except when it is mentioned separately on the website in the section "Delivery and Return".

3.7. The Seller's obligation to hand over the goods to the Buyer is considered to be performed at the moment the Buyer receives the shipment as this moment is determined in accordance with the current rules of postal communication.

The procedure of delivery and disclosure of consignments containing the goods shall be determined in accordance with the applicable postal rules.

3.8. When accepting an Order from the courier, the Recipient shall inspect the delivered Goods and check their compliance with the declared quality, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of packaging. In case there are no claims to the delivered Goods, the Recipient shall sign in the "Order delivery form" and pay for the Order. The signature on the delivery documents indicates that the Recipient has no claims to the Goods and the Seller has fully and properly fulfilled its obligation to deliver the Goods.

3.9. The date, time and, if necessary, delivery route can be specified by a manager who contacts the Buyer to confirm the Order.

3.10. The User understands and agrees that:

delivery - a separate service which is not an integral part of the Goods purchased by the Buyer and which ends when the Recipient receives the Goods and makes payment for them. Claims to the quality of the purchased Goods, arising after receipt and payment for the Goods, shall be considered based on Law of Ukraine "Consumer Rights Protection" and the Seller's warranty obligations. In this connection, the purchase of the Goods with delivery does not give the Buyer the right to demand the delivery of the purchased Goods for the purpose of warranty service or replacement, does not give the Buyer the possibility to carry out warranty service or replacement of the Goods by way of departure to the Buyer and does not imply the possibility to return the cost of delivery of the Goods in cases when the Buyer has the right to return the money for the Goods according to the Law of Ukraine "Consumer Rights Protection"

All goods purchased by the Buyer online and shipped outside Ukraine may be subject to import taxes, duties, VAT and import restrictions in the country of receipt specified by the Buyer, payment for which is the personal responsibility of the Buyer and their size can not be fully or partially compensated by the Seller or calculated in advance online.

  1. PAYMENT FOR GOODS

4.1 The Goods price in dollars, euros and hryvnias and shall not include value added tax. The amount of the order consists of the value of the ordered goods.

4.2 The Goods price is online at ttswtrs.com. In case Goods ordered wrong price by the Buyer, the Seller informs the Buyer about it to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order will be considered cancelled.

4.3 The Goods price may be changed by the Seller unilaterally. The price of the Goods ordered by the Buyer may not be changed.

4.4 The payment shall be made: In case of implementation of the Order and its subsequent sending on the territory of Ukraine - in hryvnias by cashless monetary funds before sending the Order in the amount corresponding to the amount of the Order taking into account discounts.

4.5. The Seller is entitled to grant discounts on Goods and to establish a bonus program. Types of discounts, bonuses, procedure and terms of accrual are online and can be unilaterally changed by the Seller.

  1. GOODS AND MONEY RETURN

5.1. The Buyer has the right to refuse the received Goods and terminate the Purchase and Sale Agreement within 14 calendar days from the day of receipt of the Goods, excluding the day of purchase, except for the Goods that are not subject to exchange and return based on the Resolution of the Cabinet of Ministers of Ukraine N172 dd. 19.03.1994 "On Amending Certain Legislative Acts  as amended and supplemented "Consumer Rights Protection". For details refer to website menu section Shipping & Return.

5.2. Returned goods, with all seals, labels should be sent by the Buyer by mail to the following address: Kiev, 17a Antonovich St., or at the address specified by the manager.

5.3 Goods Return is proper quality

5.3.1 Goods Return is made possible if the Goods have not been used, their appearance, consumer properties, seals, labels have been preserved, and the settlement document issued to the Buyer together with the sold Goods has been preserved.

5.3.2 If the Buyer refuses the Goods that have already been sent to the Buyer, the Seller shall return the cost of the returned Goods to the Buyer, except for the fine for refusal of Goods, which is determined individually by the Seller for each Order sent outside Ukraine, within 30 days from the date of receipt of the returned Goods at the Seller's warehouse together with the application for return filled by the Buyer. The cost of return delivery of the Goods in case of return is paid by the Buyer. The refund of the cost of the Goods shall be made exclusively to the person specified in the Order for the Goods. If the Buyer has specified incorrect data in the Order, the Seller reserves the right to refuse such Buyer in refund.

5.3.3. If at the Buyer's request similar goods are not on sale with the Seller, the Buyer has the right to refuse to execute this Agreement and demand refund of the sum of money paid for the specified Goods. The Seller shall refund the amount of money paid for the returned Goods within 30 days of Goods return.

5.3.4 The fine for refusal in p.5.3.2 is total costs incurred by the Seller in the event of the Buyer's refusal to receive his order, namely: round trip delivery costs, including costs of delivery of the exchanged goods, costs of customs clearance of the goods (including import duties, VAT, brokerage services, etc.) and any other costs incurred by the Seller in connection with such return..

5.3.5. If the Buyer returns goods of proper quality, but upon receipt by the Seller it is found that the goods are not subject to return for any reasons based on the Resolution of the Cabinet of Ministers of Ukraine N172 dd. 19.03.1994 "On Amending Certain Legislative Acts "Consumer Rights Protection" or  any reasons specified in these Rules, this product is returned to the Buyer at his expense.

5.3.6 In case of delivery of goods by international delivery services such as DHL, UPS and others, delivery is carried out to the Buyer's door. Confirmation of receipt of the goods is the signature on receipt of the parcel by the Buyer or other person located at this address (in accordance with the rules of transportation of the relevant courier and postal delivery services). Also, the goods shall be deemed delivered to the Buyer if the Buyer has instructed the representatives of the above mentioned delivery services to leave the parcel at the door without the presence of the Buyer. In this case, the risk of not receiving the parcel falls entirely on the Buyer.

5.4. Goods Return of Improper Quality:

5.4.1 Improper quality of product - a good that is defective and unable to perform its functional qualities. The received Goods shall comply with the description on the Website or in an e-mail. Differences in design or design elements from those stated in the description online/email are not an indication of the Product's nonquality or functionality.

5.4.2 The appearance and completeness of the Goods as well as the completeness of the whole Order shall be checked by the Recipient at the moment of delivery of the Goods. At the moment of receiving the Order the Buyer shall confirm that the Goods are free from visible defects, scratches or any other injuries. And that the goods are fully fit for their intended use.

5.4.3 Upon receipt of the Order no claims shall be accepted against external defects of the goods, their quantity, completeness and trade dress.

5.4.4 If the Goods of improper quality have been transferred to the Buyer, and the Seller has not agreed otherwise in advance, the Buyer may return the Goods. The return of such goods shall be made upon delivery at the Buyer's expense.

5.4.5 Claims for refund paid of goods are subject to satisfaction within 30 days from the date of submission of the relevant claim.

5.5. The refund shall be made by refund of the value of the paid Goods to the bank card by which the payment was made or by bank transfer, depending on how the payment for the Goods was made.

5.6 The Goods warranty shall be set by the manufacturer and indicated on the label or label. The Seller shall ensure that the Goods are properly applied and used within the warranty period.

The Seller is not responsible for defects in the Goods if they occurred after its transfer to the Buyer due to the Buyer's violation of the rules use/goods storage, actions of third parties/force majeure.

  1. RESPONSIBILITY

6.1 The Seller is not liable for damages caused to the Buyer as a result of improper use of the Goods purchased through the Website.

6.2 The Seller is not responsible for the content and functioning of external resources.

 

  1. CONFIDENTIALITY AND SECURITY OF INFORMATION

7.1. Personal data of the User/Buyer is processed in accordance with the Law of Ukraine dated 01 June 2010 No. 2297-VI "On Protection of Personal Data". The long-term storage of personal dat is 5 years.

7.1.1. The Seller has the right to send information, including advertising messages, to e-mail and mobile phone of the User / Buyer with his consent. The User/ Buyer has the right to refuse to receive advertising and other information without giving reasons for refusal. The Service messages informing the User/ Buyer about the order and stages of its processing cannot be rejected by the User/ Buyer.

7.2 The Seller is not responsible for the information provided by the User/ Buyer on the Site in the publicly available form.

7.3 The Seller has the right to record telephone conversations with User/Purchaser. Thus the Seller undertakes: to prevent attempts of unauthorized access to the information received in the course of telephone conversations, and/or transfer it to third parties not directly related to the execution of orders.

  1. ADDITIONAL CONDITIONS

8.1. The Seller may assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.

8.2 The website and the services provided may be temporarily unavailable partly or completely due to preventive or other work or for any other technical reasons. Technical service of the Seller has the right to periodically carry out necessary preventive or other works with or without prior notification of the Buyers.

8.3. The law of Ukraine shall apply between the User/ Buyer and the Seller.

8.4. In case any questions or complaints from the User/ Buyer, the User/ Buyer should contact the Seller by phone or by other available means. All arising disputes the parties will try to solve by negotiations. In case the parties have not reached an agreement, the dispute will be submitted for consideration to a judicial body in accordance with the current legislation of Ukraine.

8.5. Judicial invalidation any clause this Agreement shall not entail invalidity of the remaining provisions.